THE WEBSITES: https://www.donbest.com and https://go.donbest.com (the "Site") is operated by Don Best Sports Corporation, a subsidiary of OpenBet Limited, Building 6, Chiswick Park, 566 Chiswick High Road, London UK W4 5HR ("Don Best," "OpenBet," "we," "us," "our"). Don Best Sports is part of the OpenBet group of companies. Certain OpenBet companies have their own privacy policies that you may reach directly through the applicable website.
This Privacy Notice, together with our Cookie Policy and Website Terms & Conditions (the "Terms"), set out how we, as data controller, collect, hold, use, process and disclose your personal information, the legal basis on which we process it, with whom and for what purposes we share it, the rights to which you may be entitled, and your choices about our use of your personal information. This Privacy Notice covers our use of your personal information arising from your use of the Site, our sports betting information services, odds data tools, and any registration or subscription for our services.
This Privacy Notice does not apply to any information that you may provide to third parties; for example, other sites linked to this Site. You should contact such third parties directly to determine their respective privacy policies.
We may periodically make changes to this Privacy Notice. It is your responsibility to review this Privacy Notice frequently and remain informed about any changes to it, so we encourage you to visit this page often.
We collect and maintain a variety of Personal Information to provide you with our sports betting information services, personalize your experience, and comply with legal requirements.
"Personal Information" is information about you by which you may be identified. We collect Personal Information through the Site, email, online inquiry forms, and through your use of our services.
The categories of Personal Information we collect include:
For purposes of this Privacy Notice, "Partner(s)" shall mean any person or entity with whom we enter into any kind of business transaction who is under an obligation to us to use reasonable care to keep Personal Information confidential.
Where applicable law requires us to have a legal basis for processing your Personal Information, we rely on one or more of the following:
Where we process your Personal Information based on legitimate interests, you have the right to object to such processing. If you wish to exercise this right, please contact us at the details provided below.
We collect Personal Information that you voluntarily provide to us or voluntarily provide to our Partners who share that information with us. We use your Personal Information for other things that may include, but are not limited to, the following:
Sports betting legality varies significantly by jurisdiction, and the Site provides sports betting information content that may be subject to different legal requirements depending on your location. To help ensure that our services are accessed in compliance with applicable laws and to enhance your user experience, we collect and process geolocation data from your device, IP address, and other location indicators. This location information is used to:
We may use third-party geolocation verification services, IP geolocation databases, device GPS capabilities, and other location detection technologies to confirm your location. By using our Site and services, you expressly consent to the collection, processing, and storage of your location data for these purposes. We may continue to collect location data even when you are not actively using our Site if your device settings permit. If you disable location services on your device or use tools to mask your location, certain features of our Site may not be available to you, and we reserve the right to restrict or deny access to our services.
Your location data may be shared with our Partners, service providers, and affiliated companies as necessary to provide our services and comply with legal obligations. We may retain location data for as long as reasonably necessary for business, legal, and regulatory purposes.
The Site is not responsible for the data collection, privacy practices, or compliance obligations of betting operators, sportsbooks, or other third parties whose services or content may be accessible through links from our Site. Please refer to their respective privacy policies for information about how they handle your geolocation and other personal data. You acknowledge that accessing third-party gambling or betting services may be subject to additional legal restrictions based on your location.
"General Information" is information about you or your activities on our Site that do not identify you personally. When you use the Site, your web browser or software may communicate certain information to us, including the capabilities and features of your computer, your general geographic location, and your movement and activity within the Site. We use this General Information to generate statistics about visitors to our Site.
The information we collect is used to (i) provide you with access to the Site and services; (ii) to respond to your inquiries; (iii) provide customer services and resolve any complaints; (iv) improve the Site and service and resolve any technical problems; (v) communicate with you concerning the services offered on the Site by us or any of our Partners; (vi) cross-reference with other Personal Information that we have acquired about you or may acquire about you through other sources; (vii) create aggregate data; (viii) ensure compliance with the Terms; and (ix) comply with any applicable laws and regulations. We may provide your information to government officials and agencies as required by law, and our Partners as part of business operations, transaction processing, and marketing efforts, as identified below.
We may disclose Personal Information:
We use commercially reasonable security measures, including administrative, technical, and physical safeguards to protect against loss, misuse, unauthorized access, disclosure, alteration, or destruction of the information you provide when visiting or using the Site and services.
Your Personal Information may be transferred to, stored at, and processed in destinations outside of your country of residence, including the United States, the United Kingdom, and other countries where we, our affiliates, or our service providers maintain facilities.
If you are located in the European Economic Area (EEA) or the United Kingdom, your Personal Information may be transferred to countries that have not been deemed to provide an adequate level of data protection by the European Commission or UK Government. In such cases, we implement appropriate safeguards to protect your Personal Information, including:
Our sports betting information services may involve processing data through service providers located in various jurisdictions that support our odds feed delivery, analytics, content distribution, and Site hosting. All such providers are contractually bound to protect your Personal Information in accordance with this Privacy Notice and applicable law.
If you would like more information about the safeguards we use for international transfers or to obtain a copy of the relevant Standard Contractual Clauses, please contact us at privacy@openbet.com or customerService@donbest.com.
We retain your Personal Information for as long as reasonably necessary to provide our services to you, to maintain our business relationship with you, and to comply with our legal obligations. The retention period depends on the nature of the information and the purposes for which it was collected. In determining retention periods, we consider the following factors: guidance from regulatory agencies, industry best practices, and applicable gambling/betting regulations; the purposes for which the Personal Information was collected and whether those purposes remain valid; our ongoing ability to ensure the accuracy of the data; legal, accounting, and regulatory requirements, including potential litigation hold obligations; and the business rationale for collection and whether the purpose for which data was collected has expired.
We will retain a copy of your contact details if you object or opt out of receiving direct marketing communications from us. We will add your details to our suppression list to help ensure you do not receive future marketing communications from us. We will not delete Personal Information if it is relevant to an investigation, dispute, or pending legal matter. Such data will continue to be stored until those issues are fully resolved and it can be lawfully deleted. Upon expiration of the applicable retention period, we will securely delete or anonymize your Personal Information in accordance with our data retention policies and applicable law.
This Site is intended exclusively for adults of legal gambling age in their jurisdiction. In most jurisdictions, this means you must be at least eighteen (18) years of age, and in certain US states and other jurisdictions, you must be at least twenty-one (21) years of age to access our content. We do not knowingly collect Personal Information from anyone under the age of eighteen (18). If we obtain actual knowledge that any Personal Information has been provided by a person under the age of 18, we will promptly delete that information. We do not knowingly collect Personal Information from children under the age of thirteen (13) in compliance with the Children's Online Privacy Protection Act (COPPA). If you are a parent or guardian and believe that your child has provided Personal Information to us without your consent, please contact us immediately at privacy@openbet.com so we can take appropriate action to delete such information. By accessing or using this Site, you represent and warrant that you are of legal gambling age in your jurisdiction and are legally permitted to access our Site and use our services. We reserve the right to implement additional age verification measures at any time and to restrict or terminate access for users who we reasonably believe do not meet the applicable age requirements.
Our Site does not collect personal information about your online activities over time and across third-party websites or online services. Therefore, "do not track" signals transmitted from web browsers do not apply to our Site, and we do not alter any of our data collection and use practices upon receipt of such a signal.
We use social media and networking platforms to communicate with our users and promote our sports betting information content, including platforms such as Facebook, Instagram, X (formerly Twitter), and LinkedIn. This Privacy Notice applies to our use of Personal Information you submit to us through our Site, but it does not govern what those third-party platforms do with your information. Those platforms have their own privacy policies, and we encourage you to review them.
Our services may include features that allow you to share content from our Site to your social media profiles or to create an account on our services using your social media credentials. If you choose to do so, Personal Information that you have provided to that third-party platform may be made available to us pursuant to that platform's terms and privacy notice. By using such features, you consent to our use of that Personal Information in accordance with this Privacy Notice.
We may also include tools on our Site that allow you to share odds, picks, betting analysis, or other content from our Site to your social media profiles. When you use these sharing features, the third-party social media platforms may collect information about you and your activity. Please review the privacy policies of those platforms to understand how they will use your information.
The Site may receive information about you from social media platforms, including information about your interests, demographics, and interactions with betting-related content, which we may use to improve our services and tailor content to you. We may also use social media advertising tools to deliver targeted advertisements about our sports betting information services to users who have shown interest in similar content or who fit certain demographic profiles that align with our target audience.
Individuals have the right not to be subject to solely automated decision-making, including profiling, that produces legal or similarly significant effects without human review.
Our Site does not use solely automated decision-making that produces legal or similarly significant effects concerning you. We do not make automated decisions about your legal rights, access to services, or other matters that significantly affect you without human involvement.
However, we use automated processing and profiling to enhance your experience with our services, including:
These automated tools support and inform how we deliver content to you but do not make decisions that produce legal or similarly significant effects. The personalization features are designed to enhance your experience and provide you with relevant sports betting information.
If you have concerns about how automated processing is applied to your information, or if you wish to opt out of certain personalization features, please contact us at privacy@openbet.com or customerService@donbest.com.
If you notify us that you do not wish to be contacted for marketing purposes, we will not send you marketing information. You can opt out of marketing by submitting a request to privacy@openbet.com or customerService@donbest.com.
If you believe that any Personal Information collected by us about you is not correct or has changed, please send an e-mail message to privacy@openbet.com or customerService@donbest.com explaining the correction or change and providing any relevant confirmation or reference number.
If you are located in the European Economic Area or the United Kingdom, applicable data protection laws provide you with certain rights regarding your Personal Information. Subject to certain exceptions and limitations, you may exercise the following rights:
To exercise any of these rights, please contact us at privacy@openbet.com. We may require you to verify your identity before processing your request. We will respond to requests within the timeframes required by applicable law.
If you are a California Resident, California law provides you with certain rights regarding your personal information (as defined under California law), including the right to know about Personal Information collected, disclosed, or sold. You also have the right to request that we delete any or all of your Personal Information that we have collected from you, subject to certain exceptions, and the right not to be discriminated against if you exercise any of your rights under the California Consumer Privacy Act.
The Site may have collected the following categories of Personal Information from California residents in the past 12 months:
We collect this Personal Information from a number of sources, including from you directly and from consumer data resellers, and use it for the purposes disclosed in this Privacy Notice. We may have disclosed the categories of personal information identified above to certain third parties for a business purpose over the past twelve months, including internet service providers, data analytics providers, government entities, operating systems and platforms, and social networks. Where we disclose information for a business purpose, we enter into a contract that describes the business purpose and requires the recipient to keep the personal information confidential and not use it for any purpose except for performing the contract.
We will not and have not sold Personal Information of California residents, including those under 16 years of age, to third parties for a commercial purpose in the preceding twelve months.
California residents have the right to request that we disclose certain information about our collection and use of your Personal Information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Requests to Know and Delete below for instructions), we will disclose to you:
You have the right to request that we delete the Personal Information that we collected from you and retain, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
To exercise your right to know and right to delete described above, you can email us at privacy@openbet.com, please include any relevant information to allow us to process the request.
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may only make a verifiable consumer request to know or delete your data twice within a 12-month period. Your request must:
We will need to verify your identity before processing most requests. If you do not provide this information, we may not be able to verify or complete your request.
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason for the extension. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. In certain circumstances, we may decline a request to exercise the rights described above.
California Civil Code Section 1798.83 permits California residents to request information regarding the disclosure of their personal information by us to third parties for the third parties' direct marketing purposes within the immediately preceding calendar year. To make such a request, please send the request to privacy@openbet.com.
If you are a Virginia resident, the Virginia Consumer Data Protection Act ("VCDPA") provides you with certain rights with respect to your Personal Data, as that term is defined under the VCDPA. These rights are subject to certain exceptions and limitations under applicable law.
We do not sell Personal Information of Nevada residents to third parties; however, Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information that a website operator has collected or will collect about the resident. To submit such a request, please contact us at customerService@donbest.com.
We are committed to operating pursuant to applicable Laws and respecting the privacy of individuals. We recognize the rights of the people with whom we do business and of our employees concerning the appropriate management and protection of any personal information which we receive or which is provided to us.
With respect to the collection, storage, use and retention of your personal information, we operate pursuant to the following Privacy Management Guideline:
For further information concerning our Privacy Notice, please contact us at privacy@openbet.com.
By using this Site, you agree to this Privacy Notice. We reserve the right to change, modify or amend this Privacy Notice at any time. When this Privacy Notice is changed, modified or amended, the revised Privacy Notice will be posted on this Site. Any revised Privacy Notice will only apply prospectively to Personal Information collected or modified after the effective date of the revised Privacy Notice. It is your responsibility to periodically check and review our Privacy Notice for changes.
If you have any questions, concerns, or requests regarding this Privacy Notice or our privacy practices, please contact us using one of the following methods:
Email: privacy@openbet.com or customerService@donbest.com
Postal Mail: Don Best Sports Corporation, c/o OpenBet Limited, Building 6, Chiswick Park, 566 Chiswick High Road, London W4 5HR, United Kingdom.
For specific privacy rights requests (access, deletion, correction, opt-out), please submit your request to privacy@openbet.com with the subject line "Privacy Rights Request" and include sufficient information to verify your identity and the nature of your request.
Don Best Sports ("OpenBet"). All Rights Reserved.
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